Cancellation policy

Here at Rachel Ash Prom we use an online booking system to manage our appointment calendar. This system allows you to select an appointment time that suits your availability and manage it directly online.

Once you book an appointment with us, a confirmation email will be sent to the email address you provided during the booking. This email will give you the option to manage your own appointment;

By selecting the change/cancel appointment button you can rearrange or cancel your appointment, provided it is still more than 48 hours from the start time of your appointment.

If you are attempting to modify your appointment within 48 hours of your confirmed appointment start time, you will be unable to rearrange or cancel without incurring a £10 fee. This fee will be charged to the credit or debit card provided at the time of booking the appointment.

Any charges incurred will be reimbursed against any future prom dress orders with us at Rachel Ash Prom.